Customer Care
We want you to love every fragrance you purchase from Minzoshop. If something isn't right, we're here to make it right.
For hygiene and safety reasons, opened or used fragrance products cannot be returned or exchanged. This policy protects all of our customers and ensures every bottle you receive is brand new and untouched.
You may return an item if:
Contact Us
Email support@minzoshop.com with your order number and reason for return. For damaged items, please include clear photographs of the product and packaging.
Approval & Instructions
Once approved, we will provide return shipping instructions and a prepaid return label (for defective or incorrect items).
Ship It Back
Pack the item securely in its original packaging. Drop it off at the designated carrier location within 5 business days of receiving your return label.
Refund Issued
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 3–5 business days.
Refunds are issued to the original payment method used at checkout. Here's what to expect:
Original shipping charges are non-refundable unless the return is due to our error.
The following items cannot be returned:
Need to cancel instead?
If your order hasn't shipped yet, you may be able to cancel it. Check our Cancellation Policy for details.
